Privacy Policy
1. Our commitment to your privacy
Thank you for visiting the Creed Digital website. We respect your privacy and are committed to protecting your Personal Information. This Privacy Policy outlines how we collect, hold, use and disclose your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
In this policy, “we”, “us” and “our” refer to Creed Digital [ACN/ABN …], located at [address]. “You” or “your” refers to any individual whose Personal Information we collect or hold.
2. What is Personal Information?
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable from that information or opinion—whether the information is true or not.
3. What personal information do we collect and hold?
We collect information about you when you make enquiries, engage our services, use our website, or interact with us. The types of information we may collect include:
Your identity and contact information (for example: name, address, email, phone number).
Details about your use of our products or services, service requests, purchase history and any enquiries or complaints you make.
Information about how you access and use our website via cookies or analytics tools. This may include data such as your IP address, device type, browser type, operating system, location (e.g., city, region), pages visited and time spent on the site.
4. Use of cookies and similar technologies
We use cookies (small text files placed on your device) and other tracking technologies to improve your browsing experience, remember your preferences, analyse user behaviour and deliver customised content and advertising.
You can disable cookies through your browser settings—but if you choose to do so, some features of the website may not function properly.
5. Children’s information
Our website and services are intended for individuals aged 18 years and over. We do not knowingly collect Personal Information from children under 18. If we become aware we have collected information from a child, we will take steps to delete that information.
6. How and why we collect, hold, use and disclose your personal information
We collect your Personal Information because it is reasonably necessary for us to perform our business functions and provide you with our services. The purposes for which we typically collect, hold, use and disclose your Personal Information include:
To provide and manage the services you have requested from us.
To contact you in response to enquiries, complaints or feedback.
To send you marketing communications (such as newsletters, updates and promotional offers). You may opt-out of receiving such communications at any time by following the unsubscribe instructions.
To conduct quality assurance, service improvement, product development and internal administration.
To comply with legal obligations and assist law enforcement or regulatory agencies when required.
7. Disclosure of your personal information
We may disclose your Personal Information to third-party service providers who assist us in operating our business (for example: IT support, web hosting, analytics, printing, archiving, research). We may also disclose information to professional advisers, our related entities and partners, and any other parties where you have provided consent or the disclosure is permitted by the APPs.
Where we permit third parties to place tracking technologies on our services (e.g., advertising networks), those third parties may receive information about your interactions with our website and may use that data to deliver targeted advertising.
8. Overseas disclosure
We do not directly disclose your Personal Information to recipients located outside Australia, unless specifically disclosed to you at the time of collection.
9. Storing and securing your personal information
We store Personal Information in a combination of paper-based files and electronic records (including trusted third-party storage providers, which may be based in Australia or overseas). We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure (for example: by using firewalls, password protection, physical security).
However, please note that no internet transmission or electronic storage method is 100% secure. We encourage you to exercise caution when submitting Personal Information via our website or email.
Once your information is no longer needed for any authorised purpose, we take steps to destroy or de-identify it.
10. Access and correction of your personal information
You have the right to request access to the Personal Information we hold about you, and to request correction if you believe it is inaccurate, out-of-date, incomplete or misleading.
To request access or correction, please contact our Privacy Officer (see contact details below). We will respond within a reasonable time. We may charge you for the reasonable cost of providing access (e.g., photocopying or staff time).
In some circumstances, we may refuse your request in whole or in part under the APPs. If we refuse, we will provide you with our reasons and information about how to complain.
11. Complaints procedure
If you have any questions or concerns about this Privacy Policy or how we handle your Personal Information, you may contact our Privacy Officer using the details below.
We will acknowledge your complaint within one week and, where feasible, investigate and respond within 30 days. If the matter is complex, we will inform you of the expected timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by telephone 1300 363 992.
12. Changes to our policy
We may update this Privacy Policy from time to time by publishing a revised version on our website. We recommend you review the policy periodically. Your continued use of our website or services after the update constitutes your acceptance of the updated policy.
13. Contact details
Privacy Officer
Creed Digital
grow@creeddigital.com.au
By using our website, you accept the terms of this Privacy Policy.